Recharge Sunsets Novum & Prima: Migrate to Affinity Before 2026

Recharge will discontinue support for the Novum, Prima, and Theme Engine customer portal themes after December 31, 2025. If your store still runs one of these themes after that date, your customer portal could stop working, risking churn or a broken subscription experience.

The solution? Upgrade to Affinity, Recharge’s modern, mobile-responsive portal theme, fully integrated into Shopify’s Theme Editor and packed with enhanced subscription management tools.

Why Affinity Is Essential

• No-code setup within Shopify’s Theme Editor.
• Fully mobile-friendly design for a smoother customer experience.
• Advanced subscription features—including options to skip deliveries, change frequency, or manage payment methods.
• Built for future compatibility, ensuring ongoing support.

Migration Deadline: December 31, 2025

Migration is mandatory. To avoid downtime or disruptions, start planning now, especially if you need customizations or testing.

How to Make the Switch

1. Fill out the Transition Form
   Provide your email, name/role, Shopify URL, and any questions you have about the decommission process. Recharge uses this to craft a personalized migration plan: Submit Form.
   
2. Receive a Tailored Checklist
   Recharge will send a list of required updates to prep your store for Affinity.
   
3. Upgrade via Merchant Portal
   Head to:
   Settings > Storefront Customer Portal > Affinity Portal
   then click Save to finalize the switch.

For more info, check out the official FAQs.

How Absolute Web Can Guide Your Transition

As an Elite Recharge Partner, Absolute Web brings the experience and expertise to ensure a seamless migration:

• Assessment & Planning:
  We’ll help you complete the form and evaluate what needs to change.
  
• Checklist Management:
  Support in implementing all updates identified by Recharge.
  
• QA & Testing:
  We’ll thoroughly test the Affinity portal to ensure it performs flawlessly on desktop and mobile.
  
• Customization & Optimization:
  Need branding tweaks or UX enhancements? We’ve got you covered.
  
• Training & Support:
  We’ll walk your team through any new functionality and troubleshoot issues promptly.

Final Takeaway

Upgrading to Affinity isn’t optional, it’s necessary for keeping your subscription portal running securely and efficiently. Starting early means fewer headaches and more time to optimize the experience.

Absolute Web is ready to help. Let’s handle the assessment, setup, and smooth transition—so you can focus on what matters: growing your subscription business. Contact us today!