Cracker Barrel
C# Kibo App Development, Microsoft Azure App Integration
Platforms and Integrations:
See all our Partners
Challenge:
Cracker Barrel aimed to elevate its post-purchase experience by offering customers a seamless, branded tracking system. The goal was to integrate Narvar Track & Notify with Kibo Commerce to provide real-time shipment tracking and notifications, ensuring a consistent and engaging post-purchase journey.
- Integrated Narvar & Kibo
- Custom C# app
- Azure continuous deployment
- +7% engagement boost
- Branded tracking experience
- Loyalty points integration
Solution:
Our team developed a custom C# application within the Kibo Commerce platform to support Narvar’s Track & Notify features. Using Microsoft Azure for continuous deployment, we ensured the integration was scalable and reliably delivered branded tracking notifications, enhancing the overall customer experience.
Branded Tracking Notifications
Enhanced customer trust and loyalty by providing a seamless, consistent post-purchase experience that keeps the brand top-of-mind.
Loyalty Points Integration
We implemented Loyalty Points integration into order tracking emails, encouraging repeat purchases and increasing customer engagement directly through post-purchase communications.
Results:
This integration resulted in a +7% increase in marketing engagement during the post-purchase phase, as customers interacted more with shipment tracking and notifications, ultimately strengthening brand loyalty.
MAKE IT HAPPEN
